This page explains how HappyMag delivers orders in South Africa and how we handle problems, returns, and refunds. It forms part of our Terms of service.

Where we deliver

We currently ship to addresses within South Africa. Enter your full street address, suburb or city, province, and postal code at checkout. Incomplete addresses may delay or prevent delivery.

Production time

Personalised magnets and gift sets are made to order after payment. Production typically starts within one to two business days. During busy periods, times may be longer; we will notify you if there is a significant delay.

Shipping fees and free delivery

Shipping cost is calculated at checkout based on our current rates. Free shipping may apply when your order subtotal meets the threshold shown in the cart. Promotional free shipping overrides the standard flat rate when eligible.

Delivery estimates

Estimated delivery dates shown at checkout include production and courier time within South Africa. They are guides only — couriers, weather, or remote areas can cause delays. Tracking links are emailed when your order ships, when available.

When your order arrives

• Inspect the package on delivery and note visible damage with the courier if possible.
• Check items against your order confirmation, including photos, text, and colours.
• Contact us within 7 days if something is missing, damaged, or clearly wrong.

Personalised items and change of mind

Because products are custom-made from your photos and choices, we usually cannot accept returns for change of mind, incorrect uploads you approved, or minor colour variation between screen and print. Please double-check crops and spelling before paying.

Faulty or incorrect orders

If an item is defective, damaged in transit, or materially different from what you ordered (our error), contact us at hello@happymag.co.za with your order number and clear photos of the issue. Where the Consumer Protection Act applies, you may be entitled to repair, replacement, or refund. We will work with you fairly and promptly.

Refunds

Approved refunds are processed to the original payment method via PayFast where possible. Refunds may take several business days to appear on your statement depending on your bank. Partial refunds may apply if only part of an order is affected.

Lost or delayed parcels

If tracking shows delivered but you did not receive the parcel, or if a shipment is unusually delayed, email us with your order number. We will investigate with the courier and keep you updated.

Need help?

Email hello@happymag.co.za with your order number and a short description. Signed-in customers can also view order status in Your orders.